Widerrufsrecht

 

Refund Policy (Returns and Refunds)

Right of Withdrawal – 14 Days

You have the right to withdraw from your purchase within 14 days of product delivery, only for products not made to order.

To exercise your right of withdrawal, please notify us by email at maison1820bags@gmail.com, including:

Full name

Order number

Product you wish to return

Date of order receipt

Feedback (this helps us gather useful information on how to improve your experience)

Once we receive your request, we will send you instructions on how to proceed with the return .You will be redirected to this page, which you can keep as a reference containing the definitive instructions for carrying out the return.

Return Conditions

To be eligible for return, the product must be:

Not made to order or personalized

In like-new condition

Unused

Complete with all components

In its original packaging, if possible

We cannot accept returns for products that are:

Damaged, dirty, or visibly used (production defects, clearly described in the product details, are not considered grounds for return)

Customized at the customer's request

Returned without prior authorization

Incomplete — in such cases, we will only arrange shipment of the missing component

Sent to pickup points — products must be shipped only to our headquarters at Via Sacun 112, 39046 Ortisei BZ

Returns shipped more than 14 days after the customer has notified us of their intention to withdraw from the purchase will not be accepted.

For products made to measure or clearly customized according to the specifications chosen by the user through the online configurator, the right of withdrawal is excluded pursuant to Article 59(c) of Italian Legislative Decree 206/2005. The user's rights regarding the legal guarantee of conformity remain unaffected.

Return Address

Paglionico Carmela

Via sacun 112

39046 ortisei BZ - italy

Return Costs

Return shipping costs are borne by the customer, who accepted the terms and conditions at the time of purchase.

The refund covers only the product cost and will be issued via the original payment method.

Refunds

Once we receive and verify the product, we will process the refund within 5–7 business days.

You will receive a confirmation email as soon as the refund has been processed.

Please also note that, pursuant to Article 14(2) of Directive 2011/83/EU on Consumer Rights, the consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Should our unboxing verification video reveal scratches, damage, or other anomalies not attributable to the original shipping condition, the refund amount may be adjusted accordingly and a full 100% refund may not be possible.

Defective or Damaged Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery with clear photographs attached. In these cases, replacement costs will be entirely covered by us. (Note: missing components are not considered a defect or damage.)

Exclusion for Damage Not Attributable to the Seller

Replacement or refund requests will not be accepted in the following cases:

Damage caused after delivery

Improper use of the product

Normal wear and tear

Cosmetic damage not reported promptly

Limitation on Replacements

If a replacement has already been provided, any further requests will be subject to thorough technical inspection.

If no original conformity defect is found, the seller may refuse further replacements or refunds.

IMPORTANT: Shipping costs cannot be refunded.

The configured product is made to order and customized according to the specifications requested by the customer through the online configurator.

Pursuant to Article 59 of Legislative Decree 206/2005 (Italian Consumer Code), the right of withdrawal is excluded for customized or made-to-measure products.

By confirming the order, the customer acknowledges having read and accepted the Terms and Conditions of Sale.